Disclaimer & Privacy
Please read our terms and conditions before placing an order, we will assume that by placing an order you have read and understood them. Should you be unclear on any aspect of these please contact us by email [email protected] or by phone 01332 291018.
1.0 OUR CORE BELIEFS REGARDING USER PRIVACY AND DATA PROTECTION
• User privacy and data protection are human rights
• We have a duty of care to the people within our data
• Data is a liability, it should only be collected and processed when absolutely necessary
• We loathe spam as much as you do!
• We will never sell, rent or otherwise distribute or make public your personal information
2.0 RELEVANT LEGISLATION
Along with our business and internal computer systems, this website is designed to comply with the
following national and international legislation with regards to data protection and user privacy:
• UK Data Protection Act 1988 (DPA)
• EU Data Protection Directive 1995 (DPD)
• EU General Data Protection Regulation 2018 (GDPR)
• Australian Privacy Act 1988 (APA)
This site’s compliance with the above legislation, all of which are stringent in nature, means that this
site is likely compliant with the data protection and user privacy legislation set out by many other
countries and territories as well.
3.0 PERSONAL INFORMATION THAT THIS WEBSITE COLLECTS AND WHY WE COLLECT IT
This website collects and uses personal information for the following reasons:
3.1 Site visitation tracking
Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to
determine the number of people using our site, to better understand how they find and use our web
pages and to see their journey through the website.
Although GA records data such as your geographical location, device, internet browser and operating
system, none of this information personally identifies you to us. GA also records your computer’s IP
address which could be used to personally identify you but Google do not grant us access to this. We
consider Google to be a third party data processor.
cookies on your internet browser will stop GA from tracking any part of your visit to pages within this
We will normally only retain your name, address, e-mail address and contact number, for purposes
which may or may not include: Shipping of purchases and associated documents, verification of
ownership in conjunction with manufacturer warranties and verification of proof of purchase. We will
not use your information for marketing purposes unless you choose to opt-in. If you have Opt-In, you
can opt-out of any marketing by clicking the unsubscribe link at the bottom of our newsletters or if
you have any questions by contacting us at [email protected] and stating your e-mail
During your order placement, you will be guided to our third party data processors to process
personal data on our behalf such as Global Pay, SagePay, PayPal or V12 Finance defined in section 6.0.
3.3 Contact forms and email links
Should you choose to contact us using the contact form on our Contact us page or an enquiry form
like this one, none of the data that you supply will be stored by this website or passed to / be
processed by any of the third party data processors defined in section 6.0. Instead the data will be
collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our SMTP
servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted
using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then
decrypted by our local computers and devices.
3.4 Email newsletter
If you choose to join our email newsletter, the email address that you submit to us will be forwarded to
MailChimp who provide us with email marketing services. We consider MailChimp to be a third party
data processor. The email address that you submit will not be stored within this website’s own
database or in any of our internal computer systems.
Your email address will remain within MailChimp’s database for as long as we continue to use
MailChimp’s services for email marketing or until you specifically request removal from the list. You can
do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send
you or by requesting removal via email. When requesting removal via email, please send your email to
us using the email account that is subscribed to the mailing list.
If you are under 16 years of age you MUST obtain parental consent before joining our email
4.0 HOW WE STORE YOUR PERSONAL INFORMATION
We retain your name, address, e-mail address and contact number on our Magento eCommerce
Platform for up to 5 years, depending on the manufacturer warranty period from the date of purchase.
These details are stored on our CS-Cart eCommerce Platform and will only be used if your order
requires attention within that warranty period. These details are not shared with any third party and are
only stored for your future product needs and aftercare service during the warranty period.
5.0 ABOUT THIS WEBSITE’S SERVER
This website is hosted by Liquid Web Inc located at 2703 Ena Dr, Lansing, MI 48917, US
Some of the data centre’s more notable security features are as follows:
6.0 OUR THIRD PARTY DATA PROCESSORS
We use a number of third parties to process personal data on our behalf. These third parties have
been carefully chosen and all of them comply with the legislation set out in section 2.0. The first 3 of
these third parties are based in the USA and are EU-U.S Privacy Shield compliant.
• SagePay (Privacy & security policy)
7.0 DATA BREACHES
We will report any unlawful data breach of this website’s database or the database(s) of any of our
third party data processors to any and all relevant persons and authorities within 72 hours of the
breach if it is apparent that personal data stored in an identifiable manner has been stolen.
8.0 DATA CONTROLLER
9.0 DATA PROTECTION OFFICER
Mr Glyn Smoothy
Director, W.E.Watts Limited.
Telephone: 01332 291018
Email: [email protected]
will not explicitly inform our clients or website users of these changes. Instead, we recommend that
you check this page occasionally for any policy changes.