Disclaimer & Privacy

Disclaimer

Please read our terms and conditions before placing an order, we will assume that by placing an order you have read and understood them. Should you be unclear on any aspect of these please contact us by email [email protected] or by phone 01332 291018.

Privacy Policy

Privacy Policy

WEBSITE PRIVACY POLICY

1.0 OUR CORE BELIEFS REGARDING USER PRIVACY AND DATA PROTECTION

• User privacy and data protection are human rights

• We have a duty of care to the people within our data

• Data is a liability, it should only be collected and processed when absolutely necessary

• We loathe spam as much as you do!

• We will never sell, rent or otherwise distribute or make public your personal information

2.0 RELEVANT LEGISLATION

Along with our business and internal computer systems, this website is designed to comply with the

following national and international legislation with regards to data protection and user privacy:

• UK Data Protection Act 1988 (DPA)

• EU Data Protection Directive 1995 (DPD)

• EU General Data Protection Regulation 2018 (GDPR)

• Australian Privacy Act 1988 (APA)

This site’s compliance with the above legislation, all of which are stringent in nature, means that this

site is likely compliant with the data protection and user privacy legislation set out by many other

countries and territories as well.

3.0 PERSONAL INFORMATION THAT THIS WEBSITE COLLECTS AND WHY WE COLLECT IT

This website collects and uses personal information for the following reasons:

3.1 Site visitation tracking

Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to

determine the number of people using our site, to better understand how they find and use our web

pages and to see their journey through the website.

Although GA records data such as your geographical location, device, internet browser and operating

system, none of this information personally identifies you to us. GA also records your computer’s IP

address which could be used to personally identify you but Google do not grant us access to this. We

consider Google to be a third party data processor.

GA makes use of cookies, details of which can be found on Google’s developer guides. Disabling

cookies on your internet browser will stop GA from tracking any part of your visit to pages within this

website.

3.2 Orders

We will normally only retain your name, address, e-mail address and contact number, for purposes

which may or may not include: Shipping of purchases and associated documents, verification of

ownership in conjunction with manufacturer warranties and verification of proof of purchase. We will

not use your information for marketing purposes unless you choose to opt-in. If you have Opt-In, you

can opt-out of any marketing by clicking the unsubscribe link at the bottom of our newsletters or if

you have any questions by contacting us at [email protected] and stating your e-mail

address.

During your order placement, you will be guided to our third party data processors to process

personal data on our behalf such as Global Pay, SagePay, PayPal or V12 Finance defined in section 6.0.

3.3 Contact forms and email links

Should you choose to contact us using the contact form on our Contact us page or an enquiry form

like this one, none of the data that you supply will be stored by this website or passed to / be

processed by any of the third party data processors defined in section 6.0. Instead the data will be

collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our SMTP

servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted

using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then

decrypted by our local computers and devices.

3.4 Email newsletter

If you choose to join our email newsletter, the email address that you submit to us will be forwarded to

MailChimp who provide us with email marketing services. We consider MailChimp to be a third party

data processor. The email address that you submit will not be stored within this website’s own

database or in any of our internal computer systems.

Your email address will remain within MailChimp’s database for as long as we continue to use

MailChimp’s services for email marketing or until you specifically request removal from the list. You can

do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send

you or by requesting removal via email. When requesting removal via email, please send your email to

us using the email account that is subscribed to the mailing list.

If you are under 16 years of age you MUST obtain parental consent before joining our email

newsletter.

4.0 HOW WE STORE YOUR PERSONAL INFORMATION

We retain your name, address, e-mail address and contact number on our Magento eCommerce

Platform for up to 5 years, depending on the manufacturer warranty period from the date of purchase.

These details are stored on our CS-Cart eCommerce Platform and will only be used if your order

requires attention within that warranty period. These details are not shared with any third party and are

only stored for your future product needs and aftercare service during the warranty period.

5.0 ABOUT THIS WEBSITE’S SERVER

This website is hosted by Liquid Web Inc located at 2703 Ena Dr, Lansing, MI 48917, US

Some of the data centre’s more notable security features are as follows:

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6.0 OUR THIRD PARTY DATA PROCESSORS

We use a number of third parties to process personal data on our behalf. These third parties have

been carefully chosen and all of them comply with the legislation set out in section 2.0. The first 3 of

these third parties are based in the USA and are EU-U.S Privacy Shield compliant.

• Google (Privacy policy)

• Mailchimp (Privacy policy)

• Zopim (Privacy policy)

• V12 Finance (Privacy policy)

• SagePay (Privacy & security policy)

• PayPal (Privacy policy)

7.0 DATA BREACHES

We will report any unlawful data breach of this website’s database or the database(s) of any of our

third party data processors to any and all relevant persons and authorities within 72 hours of the

breach if it is apparent that personal data stored in an identifiable manner has been stolen.

8.0 DATA CONTROLLER

W.E.Watts Limited

14 Cornmarket

Derby

DE1 1QH

01332 291018

9.0 DATA PROTECTION OFFICER

Mr Glyn Smoothy

Director, W.E.Watts Limited.

Telephone: 01332 291018

Email: [email protected]

10.0 CHANGES TO OUR PRIVACY POLICY

This privacy policy may change from time to time online with legislation or industry developments. We

will not explicitly inform our clients or website users of these changes. Instead, we recommend that

you check this page occasionally for any policy changes.