Returns & Exchanges

At W.E.Watts we want you to be completely happy with your purchase, therefore should you wish, you may return your purchase to us for a full refund (online only) or exchange, providing the item is returned to us within 14 days of purchase and is both unused and in its original condition along with all paperwork and immediate packaging. We will refund the transaction in full, pay the same method as used to pay for the original transaction, on receipt of the item back to ourselves. The items should be sent by an appropriate form of shipping The items should be returned using a method of shipping suitable to it’s size, nature and value, and be well packaged so as to avoid damage during transit. We are not liable for any associated shipping and packaging costs for this type of return. We strongly recommend Royal Mail’s Special Delivery Service with full insurance for returning items to us. Watches and jewellery that have been specially ordered for customers will be exempt from the returns policy.